Terms and Conditions

Website Terms and Conditions 

These Terms and Conditions govern your use of the Labels4Less website located at the domain name http://www.labels4less.co.za. By accessing and using the website, the user agrees to be bound by the Terms and Conditions set out in this legal notice. The user may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of Labels4Less.

Electronic Communications 

By using this website or communicating with Labels4Less by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication meets any legal requirements, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy 

The website http://www.labels4less.co.za sells men's clothing, shoes and accessories online. The use of any product or service bought from this website is at the purchaser’s risk. The purchaser/user indemnifies and holds Labels4Less and our partners, employees, suppliers, service providers and agents unaccountable against any loss, injury or damage which may be sustained as a result of using the products sold on the website.
The private information required for completing the orders placed through the e-commerce facility, namely the user’s personal information, credit card details, delivery address and telephone numbers, will be kept in the strictest confidence by Labels4Less and not made available to, or accessible by, third parties. Only the necessary information, the delivery address and contact phone number, will be made known to third parties delivering the products. Under no circumstances are credit card details kept by Labels4Less.
Labels4Less cannot be held responsible for security breaches occurring on the customer’s electronic device (Personal Computer or other electronic device used to browse the website), which may result due to the lack of adequate virus protection software or spyware that the user may unintentionally have installed on his/her device.
Labels4Less will supply all products to the delivery company in good order and will not be held liable for the condition of products arriving at the customer’s chosen delivery address.

Legal Information

Labels4Less is a direct importer of genuine branded products and is not affiliated with the brands' agents in South Africa.
Goods purchased on Labels4Less cannot be returned or exchanged at an authorised retail outlet of those brands in South Africa.


Delivery 

Labels4Less aims to deliver the product to you at the place of delivery requested by you in your order.
We aim to deliver within the time indicated by us at the time of your order but we cannot promise an exact date when you submit your order.
We always aim to deliver within 2-3 working days (standard delivery, and depending on the payment method used) any order which we accept but we cannot guarantee any firm delivery dates.
We shall aim to inform you if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any liabilities, losses, damages, costs, charges or expenses occurring from late delivery.
On delivery of the item, you may be required to sign for delivery. The customer must agree to inspect the product for any obvious faults, defects or damage before signing. You need to keep the receipt of the delivered item in case of future discussions with us about it.
You must take care when opening the package so as not to damage it, particularly when using any sharp tools.
If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

Refund and Exchange Policy 

The customer has 10 days, from the date of receiving the item, to return his/her purchase. Goods must be returned unworn and in their original condition, with labels attached.
The customer should contact Labels4Less within 10 days of the date of delivery via email - sales@labels4less.co.za. Labels4Less will arrange collection via the courier company, free of charge. As soon as the product has returned to Labels4Less, the customer will be offered to choose between the following options: exchange, store credit or a full refund.

Defective/ faulty products

The customer has 10 days, from the date of receiving the item, to return his/her purchase.
We warrant that:
a) the product will be delivered to you undamaged in the quantities ordered; and
b) the product will conform with the manufacturer's latest published instructions as set out on the website or in our product material at the time of your order.

We try our best to deliver products in excellent condition. However, if you inform us that the product is faulty, you agree to keep the product in its current condition available for us to inspect within a reasonable time.
In order to provide you with any solutions for a faulty product, we may need your assistance and prompt provision of certain information regarding the product, including:
a) you defining with reasonable detail the way in which it is alleged that the product is faulty or defective; and
b) you providing us with the delivery note number and other information as we reasonably require.

The customer should contact Labels4Less within 10 days of the date of delivery via email, sales@labels4less.co.za. Labels4Less will arrange collection via the courier company, free of charge. As soon as the product has returned to Labels4Less, the customer will be offered to choose between the following options: exchange, store credit or a full refund.

Guarantee and complaints management

We shall perform our obligations under these Terms and Conditions with reasonable skills and care.
We place great value on our customer satisfaction. You may contact us at any time via the customer help line or email. We will attempt to address your concerns as soon as possible and we will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer frequently must be involved, and as such, it may take longer to resolve such an enquiry or complaint.

In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the order or at least the order number that we assign you in the Acknowledgement or Confirmation of Order. Should you not have received any response from us within 5 business days, please make further enquiries. 

Warranty

All goods sold by Labels4Less are genuine and not counterfeited. We offer a 3-month warranty on all goods sold through Labels4Less.co.za.

Updating of these Terms and Conditions

Labels4Less reserves the rights to occasionally modify, change, add or remove from portions or the whole of these Terms and Conditions. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. It is the customer’s obligation to periodically check the Terms and Conditions on the website for changes or updates. The customer’s continued use of this website following the posting of changes or updates will be considered notice of the customer’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Labels4Less provides certain information on the website. Content currently or anticipated to be displayed on this website is provided by Labels4Less, its affiliates and/or subsidiaries, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright of Labels4Less, its affiliates/subsidiaries, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. Labels4Less reserves the right to make any changes to the website, the content, or to products and/or services offered through the website at any times and without notice. All rights of and to the content are reserved and retained by the owners. Except as specified in these Terms and Conditions, the customer is not granted a license or any other right including without limitation under copyright, trademark, patent or other intellectual property rights of or to the content.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, warrant or represent that your use of our service will be timely, uninterrupted, secure or error-free. We do not guarantee that the results that may be obtained from the use of the service will be reliable or accurate. You agree that we may remove the service from time to time for indefinite periods of time or cancel the service at any time, without providing notice to you.
You expressly agree that your use of, or inability to use, the service is at your own risk.
The website and all content on the website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors. The owners make no warranty or representation as to the availability, accuracy or completeness of the content. Neither Labels4Less nor any holding company, affiliates, agents, suppliers, employees or subsidiaries of Labels4Less, shall be held responsible for any loss, injury, claim, direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the content or the website or any functionality thereof, or of any linked website, even if Labels4Less is expressly advised thereof.

Privacy: Casual surfing

The user may visit the website without providing any of their personal information. The website servers will in such instances collect the IP address of the user's computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent on the website, pages viewed, etc. Labels4Less uses this information to determine the use of the website, and to improve content thereon. Labels4Less assumes no obligation to protect this information and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This website is controlled, operated and administered by Labels4Less from its offices within South Africa. Access to the website from territories or countries where the content or purchase of the products sold on the website is illegal is prohibited. The user may not use this website in violation of South African export laws and regulations. If the user accesses this website from locations outside of South Africa, the user is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the user consents to the jurisdiction of the Cape High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between Labels4Less and the user with regard to the use of the content and this website.